
Dba Lssgb Briana Kems
Customer Experience Leader with Proven Track Record in Delivering Business Value Leveraging a diverse background in Six Sigma, project... | Overland Park, Kansas, United States
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Dba Lssgb Briana Kems’s Emails br****@an****.com
Dba Lssgb Briana Kems’s Phone Numbers No phone number available.
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Dba Lssgb Briana Kems’s Location Overland Park, Kansas, United States
Dba Lssgb Briana Kems’s Expertise Customer Experience Leader with Proven Track Record in Delivering Business Value Leveraging a diverse background in Six Sigma, project management, and customer-centric initiatives, I excel at driving operational excellence and measurable improvements in customer experience. My passion for detail and proactive approach ensure seamless project execution and implementation across various industries. I am highly motivated to tackle challenges, including: Managing multiple projects to maximize shareholder value, boosting sales growth in specific territories, streamlining operations and reducing costs, and elevating the overall customer experience. Key Achievements: • Built businesses from the ground up at Home Credit and MasTec Advanced Technologies: - Led teams in strategic planning, brand development, and customer service initiatives. - Enhanced brand effectiveness, internal operations, and external customer experience. • Increased MasTec service capacity by 24% and sales by 4,934% (6 to 30,000) in 10 months. • Successfully rebranded Adam's Mark and collaborated on Hertz integration and rebranding projects. • Expanded Advantage Rent-A-Car from 4 to 65 locations in 1.5 years. • Developed strategic plan for off-airport dual branding expansion, boosting key performance indicators. • Managed CRM and customer analytics, creating over 1,000 locations and driving improvements. • Expertly conducted current state assessments for diverse organizations, using focus groups and interviews to pinpoint customer journey pain points. Translated insights into actionable recommendations and clear roadmaps for implementation. • Orchestrated projects from inception to delivery, working with cross-functional teams, ensuring successful completion within budget and timeframe. Proactive problem-solving with clear, direct communication empower me to navigate challenges and maximize project impact, keeping everyone informed and engaged. • Crafted winning proposals for RFIs, RFPs, and pitches, securing government contracts with the State of Missouri and Kansas. Skilled in tailoring compelling content to diverse project demands. I am passionate about delivering tangible results and fostering a culture of continuous improvement. My diverse skillset, proven track record, and unwavering commitment make me a valuable asset to any organization seeking to optimize its customer experience and achieve its business goals.
Dba Lssgb Briana Kems’s Current Industry Andrew Reise Consulting
Dba
Lssgb Briana Kems’s Prior Industry
Affinitas
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Daimler Chrysler
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Hertz
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Modifire Consulting Services
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Baker University
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Adams Mark Hotel And Conference Center
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Mastec Advanced Technologies
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Home Credit
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Msts
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Andrew Reise Consulting
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Work Experience

Andrew Reise Consulting
Senior Consultant, Customer Experience
Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Msts
Program Manager, Customer Support & Experience
Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Home Credit
Director of Customer Experience
Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Mastec Advanced Technologies
Director Partnership and Support
Mon Jun 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Adams Mark Hotel And Conference Center
Director of Sales and Marketing - Re-branding & Alignment Project
Sat Nov 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Baker University
Adjunct Professor
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Hertz
Sr. Project Manager for DollarThrifty (DTG) Integration & Dual Branding OAP
Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Modifire Consulting Services
Principal Owner
Tue Nov 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Hertz
Sr. Project Manager of Advantage Integration
Fri May 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Hertz
Advanced Management Development Program (AMDP)
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Daimler Chrysler
Senior Retail Credit Analyst
Tue May 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Affinitas
Lead Quality Assurance
Sat May 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)